# Flexcar Support

> Flexcar Support knowledge base – help articles and documentation.

## Getting started

- [$0 down, cancel anytime, cheaper than leasing or buying - what's the catch?](https://support.flexcar.com/en_us/0-down-cancel-anytime-cheaper-than-leasing-or-buying-whats-the-catch-Hk2m8Mw5Zx.md): There is no catch Youre just seeing a different better modern way to get a car Flexcar is built from the ground up to replace ownership not reproduce the 
- [How is Flexcar different from a traditional lease?](https://support.flexcar.com/en_us/how-is-flexcar-different-from-a-traditional-lease-HkTQLGD9Wg.md): Flexcar is the only 0 down monthtomonth car lease   Zero down payment  No sneaky dealership fees  Cancel anytime  Keep the car for as long as you want  24
- [How can Flexcar help me avoid the sneaky hidden dealership fees?](https://support.flexcar.com/en_us/how-can-flexcar-help-me-avoid-the-sneaky-hidden-dealership-fees-By0Q8fwcZx.md): We hate fees as much as you do Traditional dealers stack on a lot of addons and markups that drive the price way up  things like    documentation  processi
- [What's included with my Flexcar?](https://support.flexcar.com/en_us/whats-included-with-my-flexcar-BJ1E8MPqbe.md): Your monthly payment covers everything except gas Flexcar provides insurance covers routine vehicle maintenance and offers 247 roadside assistance Enjoy th
- [Is there really no down payment?](https://support.flexcar.com/en_us/is-there-really-no-down-payment-ryJVIzPcl.md): Yup Theres never a down payment with Flexcar  Down payments in traditional car financing are upfront   nonrefundable   amount you pay to lower the financed
- [Can I cancel anytime?](https://support.flexcar.com/en_us/can-i-cancel-anytime-Bk4UMvqZx.md): Yes  Flexcar is monthtomonth so cancelling is easy and youre not locked into a long contract We want Flexcar to be the only car youll need But hey we g
- [How do I sign up?](https://support.flexcar.com/en_us/how-do-i-sign-up-r14NIfP5be.md): Signing up for Flexcar is super easy and quick Heres how you can get started  1  Find Your Car  Browse our selection of 20192025 models including SUVs s
- [How does Flexcar work?](https://support.flexcar.com/en_us/how-does-flexcar-work-ByKVIGPqZl.md): Flexcar simplifies the car ownership experience eliminating traditional hassles and offering unparalleled flexibility   Heres why Flexcar is the goto choice
- [What is a Flexcar membership?](https://support.flexcar.com/en_us/what-is-a-flexcar-membership-S1bSUMPcWg.md): For 249 a year your Flexcar membership is your ticket to the whole Flexcar experience  think of it as one annual pass that unlocks perks worth well over 10
- [How much does Flexcar cost](https://support.flexcar.com/en_us/how-much-does-flexcar-cost-H15EIfD9Zg.md): To get started with Flexcar youll need to sign up for a Flexcar membership and choose a monthly plan    Your 249 Annual Flexcar Membership Covers      Main
- [Having trouble using the Flexcar app on your iPhone?](https://support.flexcar.com/en_us/having-trouble-using-the-flexcar-app-on-your-iphone-S1ICIDbXGl.md): f youre unable to update install or use the Flexcar app your iPhones software version may no longer meet the apps minimum requirements  Why is this happe

## Billing & payments

- [How can I pay for my Flexcar?](https://support.flexcar.com/en_us/how-can-i-pay-for-my-flexcar-BJA8Ifw5Wl.md): Payment and Deposit Information for Flexcar   Heres an overview to guide you through Flexcars payment process     Payment Setup    When signing up enter y
- [Billing dates and when you get charged](https://support.flexcar.com/en_us/billing-dates-and-when-you-get-charged-S1RULGP5Ze.md): Overview   This article provides crucial information on the billing cycle and mileage management for Flexcar users      Billing Date   Your billing date aligns
- [How does the refundable deposit work?](https://support.flexcar.com/en_us/how-does-the-refundable-deposit-work-Hk3LUGvql.md): Overview         To keep things running smoothly we charge a onetime refundable deposit with each order This amount similar to a security deposit for rentin
- [What is ACH? And why should I use it for payments?](https://support.flexcar.com/en_us/what-is-ach-and-why-should-i-use-it-for-payments-BkcI8Gvql.md): An ACH transaction sometimes called direct debit is an electronic money transfer made between banks and credit unions across a network called the Automated 
- [Failure to pay](https://support.flexcar.com/en_us/failure-to-pay-rJKB8zP9Wx.md): If payment for an invoice isnt received on the billed date your account will be considered  delinquent   We will send reminders through emails and SMS so tha
- [What should I know about fees and fines?](https://support.flexcar.com/en_us/what-should-i-know-about-fees-and-fines-rk_BUfvcbx.md): Monthly Rate      The monthly rate covers the cost of the vehicle your monthly mileage package and your protection plan    This rate is determined by numerou
- [Taxes](https://support.flexcar.com/en_us/taxes-SJOS8MwcWg.md): Overview    Taxes are automatically calculated and charged on each bill     Only applicable taxes will be charged to your receipt Not all taxes listed below 
- [What's charged at checkout and what's due later?](https://support.flexcar.com/en_us/whats-charged-at-checkout-and-whats-due-later-rJMH8MPqZl.md): Overview    Flexcars billing consists of a monthly rate and an annual membership fee The monthly rate covers the vehicle your  mileage plan  and your prote

## Pickup, delivery & returns

- [How does pickup work?](https://support.flexcar.com/en_us/how-does-pickup-work-SJaUUzDcWe.md): Overview    You can pick up your Flexcar at one of our  dedicated Flexcar Hubs  Heres what you need to know   Effortless Checkout    During checkout simply
- [How does delivery work?](https://support.flexcar.com/en_us/how-does-delivery-work-Hk4UUzDcZe.md): Overview    Delivery allows you to receive a Flexcar right at your doorstep         We are excited to announce that delivery is now offered in all of our Flexc
- [Can I reschedule my order?](https://support.flexcar.com/en_us/can-i-reschedule-my-order-S1IHIfv5x.md): 
- [How do I return my car?](https://support.flexcar.com/en_us/how-do-i-return-my-car-rymIUzD9Ze.md): You can end your current Flexcar plan and return your car at any time by visiting your account page When you return your Flexcar vehicle just follow the steps

## Swaps & mileage plans

- [How do I swap my car?](https://support.flexcar.com/en_us/how-do-i-swap-my-car-BkW8UzD9be.md): Flexcar includes the flexibility to swap out your car as many times as you want  for a swap fee of 199 per swap But heres the good news  after just 6 weeks
- [How do mileage plans work?](https://support.flexcar.com/en_us/how-do-mileage-plans-work-Syj88MDqWe.md): Overview   At Flexcar we offer three mileage plans designed to fit your driving habits and needs giving you the freedom to drive on your terms Whether you dr
- [Can I swap to another car anytime?](https://support.flexcar.com/en_us/can-i-swap-to-another-car-anytime-SJGELMDqZx.md): For sure Youve got the green light to swap your current Flexcar for any other ride thats available Just keep in mind theres a small swap fee to cover the 

## Maintenance & repairs

- [Maintenance process](https://support.flexcar.com/en_us/maintenance-process-SJBULGv9Wg.md): 
- [What to expect when getting an oil change at a Flexcar hub?](https://support.flexcar.com/en_us/what-to-expect-when-getting-an-oil-change-at-a-flexcar-hub-Hk98IGw5x.md): 
- [Is maintenance covered by Flexcar?](https://support.flexcar.com/en_us/is-maintenance-covered-by-flexcar-rJmNLMv5g.md): Absolutely You can breathe easy knowing that Flexcar has your back when it comes to maintenance Well handle all the routine maintenance costs so you can foc

## Insurance, accidents & roadside

- [What should I do if I'm in an accident?](https://support.flexcar.com/en_us/what-should-i-do-if-im-in-an-accident-Hkv88GD5Ze.md): Overview   Navigating an accident with Flexcar Your safety is paramount and were here to guide you through the process    Contact Us  Reach out to our dedi
- [How does roadside assistance work?](https://support.flexcar.com/en_us/how-does-roadside-assistance-work-H1UULGPcg.md): Overview    Flexcar has partnered with Allstate to bring you a seamless and dependable Roadside Dispatch service ready to assist whenever you face immediate ro
- [How does insurance coverage work?](https://support.flexcar.com/en_us/how-does-insurance-coverage-work-HJGHLGP5Wx.md): Overview   Even the most skilled drivers may find themselves in a road mishap with Flexcar Whether its a minor parking bump or a more serious collision here
- [Does my existing car insurance/ credit card cover my Flexcar ?](https://support.flexcar.com/en_us/does-my-existing-car-insurance-credit-card-cover-my-flexcar-SJlV8zw9Wg.md): No they do not At Flexcar basic liability insurance is always included Additionally selecting one of our dedicated protection plan options is required to k

## Safe driving program

- [OnTrack by Flexcar](https://support.flexcar.com/en_us/ontrack-by-flexcar-SkJIIfw5l.md): 
- [Safe Driving Program: Service restriction policies](https://support.flexcar.com/en_us/safe-driving-program-service-restriction-policies-HJar8zD9e.md): At Flexcar the safety of our customers on the road is of utmost importance The Safe Driving Program and the Driving Score are geared towards encouraging safer
- [Safe Driving Program](https://support.flexcar.com/en_us/safe-driving-program-S1eUIGvcZx.md): The Safe Driving Program helps you build better driving habits unlock rewards and keep the roads safer for everyone      How does the Safe Driving Program wo

## Managing your account

- [How do I change my password or verify my e-mail address?](https://support.flexcar.com/en_us/how-do-i-change-my-password-or-verify-my-e-mail-address-rJvSUGD5e.md): If you need to change your password you can reset your password two different ways   If youre not signed in Go to the Login page by clicking  Login  in the 
- [How do I update my account information?](https://support.flexcar.com/en_us/how-do-i-update-my-account-information-Sk8BUzP9We.md): From the Account page of the app or website you can update your stored payment method your billing address and email You can also reset your password       
- [Can I have additional drivers?](https://support.flexcar.com/en_us/can-i-have-additional-drivers-SJMLIfv9Wg.md): Overview    Flexcar is available to you and your family    When adding an additional driver to your account they will be able to drive the same car and recei
- [How does parking work?](https://support.flexcar.com/en_us/how-does-parking-work-BynLLfP9e.md): Similar to owning leasing or renting a car members are responsible for finding suitable parking for their Flexcar    Keep in mind that customers are respons
- [Traffic violations](https://support.flexcar.com/en_us/traffic-violations-H1OILGD5Wl.md): Overview    Your responsibility extends to legal matters like traffic violations In the event of receiving a notice and processing a violation you might incur
- [Toll pass and policy](https://support.flexcar.com/en_us/toll-pass-and-policy-S17ILfvqWl.md): Overview   As a Flexcar customer you are responsible for paying for any tolls incurred while using their vehicle Flexcar bills for tolls on a monthly cadence
- [Why is there a Flexcar sticker on my car?](https://support.flexcar.com/en_us/why-is-there-a-flexcar-sticker-on-my-car-S1t88GP5We.md): 
- [Can I delete my Flexcar account?](https://support.flexcar.com/en_us/can-i-delete-my-flexcar-account-BJp8Qghzzl.md): Can I delete my Flexcar account   Yes You can submit a request to delete your account or have your personal data removed at any time through our privacy porta

## Electric vehicle guides

- [Electric vehicle start guide](https://support.flexcar.com/en_us/electric-vehicle-start-guide-BkkBIfP5Zx.md): With zero tailpipe emissions and unparalleled acceleration electric vehicles EVs have plenty to offer Flexcar provides the unique opportunity for you to exp
- [Charging electric vehicles](https://support.flexcar.com/en_us/charging-electric-vehicles-B1lr8Gv9bg.md): There are several options to charge Electric Vehicles we recommend you plan ahead where you will charge your Flexcar EV typically   At home  At public charg

## Eligibility & approval

- [Rideshare and food delivery exclusion FAQs](https://support.flexcar.com/en_us/rideshare-and-food-delivery-exclusion-faqs-HypSIfD9Zx.md): Section 43 of the Flexcar  Membership Agreement  lists rideshare and food delivery services as prohibited uses for your Flexcar Please note that there are no 
- [What are the eligibility requirements?](https://support.flexcar.com/en_us/what-are-the-eligibility-requirements-Hk9NIGv9Wl.md): Age Requirement    You must be at least 21 years old to drive with Flexcar This applies to all drivers added by the primary account holder    Drivers Licens
- [What are the rules and restrictions?](https://support.flexcar.com/en_us/what-are-the-rules-and-restrictions-Sy7SIfD9e.md): Our full Membership Agreement can be found  here        The most commonly asked questions about restrictions    Ridesharing   Cars provided by Flexcar cannot 
- [What does ID verification mean?](https://support.flexcar.com/en_us/what-does-id-verification-mean-BkdV8zDcZg.md): At Flexcar we need to verify your ID before you can start using our services Sometimes things like blurry pictures unique license types or tech issues can 
- [What is a soft credit check?](https://support.flexcar.com/en_us/what-is-a-soft-credit-check-ByjNIfw9bx.md): Overview   We want to give you the lowdown on soft credit checks and how they work at Flexcar A soft credit check is an inquiry into your credit score that ha
- [How do I know if I'm eligible?](https://support.flexcar.com/en_us/how-do-i-know-if-im-eligible-S1mVLfD5Wg.md): Well determine your eligibility based on an identity and soft credit check performed during the checkout process  Flexcar has the following minimum eligibilit

## Perks & rewards

- [Flexcar Loyalty Program](https://support.flexcar.com/en_us/flexcar-loyalty-program-Bk0SIfD5Wg.md): 
- [Flexcar referral program terms & conditions](https://support.flexcar.com/en_us/flexcar-referral-program-terms-conditions-ry5BUfDcZx.md): Last updated March 3 2022       Summary  The Flexcar Referral Program The Program allows an existing customer Referrer the opportunity to earn promoti
- [Give $50, Get $50 — Flexcar Refer a Friend](https://support.flexcar.com/en_us/flexcar-refer-a-friend-H1cr8zv9bg.md): Refer friends to Flexcar — you both get $50. Plus earn a $250 bonus for every 5 referrals. Open the app to start sharing. Earn now →
- [Learn more about Flexcar Gas Saver™!](https://support.flexcar.com/en_us/learn-more-about-flexcar-gas-savertm!-SJg8LMDce.md): Gas Saver is our exclusive membership benefit only available with your Flexcar membership As a valued Flexcar member youre automatically enrolled in this exc