How Do I Return My Car?

 

You can end your current Flexcar plan and return your car at any time by visiting your account page. When you return your Flexcar vehicle, just follow the steps below: 

  • Prior to dropping the car off at the location:
    • Remove all your personal belongings from the car
    • Be sure your Flexcar is returned in the same condition in which it was received, clear of any dirt, stains, trash, or odors
    • Failure to do so will result in a reconditioning fee. If your car requires reconditioning, you will be notified and charged a fee to clean and/or repair the car to return to subscription condition. This cost is dependent upon the amount of reconditioning required. 
    • Refuel the car to the same level as when you picked it up.

Once you arrive at the location:

Seek out a Member Concierge upon arrival, and they will take care of inspecting and returning your vehicle.

 

Before ending your Flexcar plan, you should know:

    • Your Flexcar plan will be set to close when you return your vehicle.
    • We are unable to provide a partial or full refund of any fees incurred in the current billing cycle
    • Any additional drivers on your account will also be closed by ending your Flexcar plan.
    • If you have a remaining balance on your account, it will be charged or credited to your payment option on file when your Flexcar plan ends.
    • Tolls, charges, and violations will be charged to your payment option on file once they are received.

You may be subject to additional fees if the vehicle is not returned in the same condition in which it was received.

What Else?

Your Annual Flexcar membership will still be good until it's expiration date!

However, if you don't have plans to pick up another Flexcar, make sure to disable auto-renew from within your Flexcar account page." 

Otherwise, your annual membership will auto-renew and we'll look forward to serving you again soon!

 

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