Ending your current Flexcar plan

How do I return my car?

Overview:

You can end your current Flexcar plan and return your car at any time by visiting your account page. When you return your Flexcar vehicle, just follow the steps below: 

  • Prior to dropping the car off at the location:
    • Remove all your personal belongings from the car
    • Be sure your Flexcar is returned in the same condition in which it was received, clear of any dirt, stains, trash, or odors
    • Failure to do so will result in a reconditioning fee. If your car requires reconditioning, you will be notified and charged a fee to clean and/or repair the car to return to subscription condition. This cost is dependent upon the amount of reconditioning required. 
    • Refuel the car to the same level as when you picked it up.

Once you arrive at the location:

If you are returning your Flexcar in New England, Atlanta, or Charlotte -- seek out a Member Concierge upon arrival, and they will take care of inspecting and returning your vehicle.

If you are returning your Flexcar in Nashville, please complete the following steps:

    1. Leave the keys in the glovebox
    2. In your Flexcar app, open the Upcoming Return screen
    3. Review the checklist
    4. When ready, lock the car
  • Before ending your Flexcar plan, you should know:
    • Your Flexcar plan will be set to close by the end of the current plan.
    • We are unable to provide a partial or full refund of any fees incurred in the current billing cycle
    • Any additional drivers on your account will also be closed by ending your Flexcar plan.
    • If you have a remaining balance on your account, it will be charged or credited to your payment option on file when your Flexcar plan ends.
    • Tolls, charges, and violations will be charged to your payment option on file once they are received.
    • You may be subject to additional fees if the vehicle is not returned in the same condition in which it was received.
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