How Does Pickup Work?

Overview

You can pick up your Flexcar at one of our dedicated Flexcar Hubs. Here's what you need to know!

Effortless Checkout:

  • During checkout, simply choose your preferred day and time for pickup.
  • Most hubs are operational daily, ensuring flexibility in scheduling.

Personalized Handover:

  • When you arrive at your pickup location, head inside and our member concierge will meet you to hand over the keys. 
  • Every vehicle is meticulously inspected, prepped, cleaned, and ready for your arrival.
  • The Member Concierge will introduce you to your new Flexcar, do a walk-through of the vehicle, and answer any questions you have.

Pickup FAQs:

  • What information do I need to have with me when I pick up my Flexcar?
    • Bring your driver’s license! The Member Concierge team will check that your ID matches your account information.
    • For same-day pickups, please bring proof of your address to the hub to be verified.
      • This can be a utility bill, bank statement, lease agreement, etc., and it can be shown on your phone.
  • Do I need to be at the location to pickup?  
    • Yes, the account holder will need to pick up their Flexcar. Verified additional drivers cannot pick up the vehicle or complete swaps.
  • Can I change my pickup date or time?
    • Please email our Customer Care team (support@flexcar.com) to see if the date or time requested is available for your pickup. There may be an applicable fee depending on your change request.
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