Accident process

Accidents happen, and we hope that you are okay. Once it is safe to do so, complete the following steps:

1. Report the incident to us by contacting the Care team
2. Take pictures of the damage, call the police to fill out a police report, and collect as much information from the accident as possible such as:
   • Date, time and place of incident
   • The license plate numbers of any other vehicles involved, their make and year, their identification number (serial number), and the insurance certificate's number (with name, address and phone number of the insurance agent)
   • The names, addresses, and driver’s license numbers of the persons involved in the incident
   • The name, address, and driver’s license number of the owner of the car
   • The name, addresses, and phone number of witnesses, passengers, and any other involved persons
   • Circumstances of the incident
   • A police report is required regardless of liability or fault
3. You will immediately receive an email with a link to fill out an Incident Report
4. Coverage, liability, and claims will be handled by Flexcar’s claims administrator, Sedgwick CMS. If you receive communications from the other party involved in the accident or their insurer, please notify Sedgwick at 866-345-2474 as soon as possible and pass along the insurance company’s name, adjuster’s name, claim number, and phone number.
5. Our Care team will coordinate with you to inspect the vehicle for damages and bring the vehicle in for any necessary repairs. Your Flexcar account may be suspended while we investigate the incident and Sedgwick works through the claims process. The accident process typically takes several weeks to complete.
6. Once the investigation and claims processes are complete, your account will be reviewed to see if the suspension can be lifted. You may be charged a damage fee for repairs. You will receive an email with the details of any charges and the status of your account.