Maintenance made easy! With Flexcar, you can enjoy worry-free driving, knowing that routine and preventative maintenance services are all part of your plan. From essential tasks like oil changes and tire rotations to ensuring your wiper fluid is topped up, we've got you covered with comprehensive vehicle care.
Say goodbye to the hassle of coordinating maintenance appointments and the stress of unexpected repairs. With Flexcar, all you need to do is sit back, relax, and enjoy the ride. We take care of the routine maintenance so that you can focus on the things that matter most.
Our dedicated team of professionals ensures that your Flexcar is always in top shape, providing you with a smooth and safe driving experience. We understand that staying on top of maintenance is crucial for the longevity and performance of your vehicle, and we're committed to making it as convenient as possible for you.
So, whether it's a simple oil change, tire rotation, or any other routine maintenance service, you can trust that it's included in your Flexcar plan. We're here to keep you on the road and give you the peace of mind you deserve.
What should I do if my car needs maintenance?
If your Flexcar needs maintenance, your first step should be to contact our Customer Care team directly. They will help you identify the issue and coordinate the most appropriate solution.
Where will my Flexcar be serviced?
We've redesigned our service approach for your benefit. Flexcars are now serviced exclusively at our specialized Flexcar Hubs, providing an improved level of consistency and quality. To simplify your travel to our Hubs, we add $50 in statement credits to your account to cover Flexmiles you'll use for the round trip. Please note that we have transitioned away from scheduling services with third-party vendors like Meineke, Pep Boys, Discount Tires, or Firestone, to create a smoother and more focused service experience for you.
What happens if I'm too far from a Flexcar hub?
If you're not near a Flexcar Hub, simply reach out to our Customer Care team. They will work with you to determine the best solution for your maintenance needs, regardless of your location.
What kind of maintenance does my Flexcar plan cover?
Your Flexcar plan covers routine and preventive services such as oil changes, tire rotations, and windshield wiper replacements, as well as certain engine, brake, battery, or glass issues. We aim to keep your vehicle in optimal condition.
How long do service visits take at Flexcar Hubs?
Typically, a service visit at our Flexcar Hubs takes about an hour for common requests. Our aim is to have you back on the road as soon as possible. However, some services may take longer depending on the issue.
What happens if my vehicle requires lengthy service?
If your car needs more extensive service, our team will work with you to find the best possible solution that fits your circumstances.
Can I be reimbursed for maintenance costs from a third-party provider without prior approval?
Unfortunately, no. We can't reimburse maintenance or repair costs from a third-party provider that weren't pre-approved by our Customer Care team. Always coordinate with us before seeking any maintenance or repairs. However, required state inspections will continue to be eligible for reimbursement.
What if I'm uncomfortable driving due to a vehicle issue or have a roadside emergency?
Your safety is our top priority. Whether you're uncomfortable driving due to a vehicle issue or face a roadside emergency like a flat tire or the need for a jump-start, Flexcar, in partnership with Allstate, is ready to help. Contact our Customer Care team immediately. They can help arrange a tow service if necessary, and provide further assistance based on your precise location and needs. Always be ready to provide your name and contact number during these situations.
While you have a car provided by Flexcar, our support team may ask for access to the car so that our team can inspect the car. We will send you a notification when your vehicle is due for an oil change.
Please be advised preventative and routine maintenance are covered by Flexcar. Additional fees may apply if you choose premium services or upgrades for your car.