Overview

Maintenance Made Simple!

Enjoy carefree driving with Flexcar, where routine and preventive maintenance seamlessly blend into your plan. From essential tasks like oil changes to topping up wiper fluid, we've got your vehicle covered with comprehensive care.

Say goodbye to the stress of coordinating maintenance; with Flexcar, sit back, relax, and enjoy the ride. Our dedicated professionals ensure your Flexcar is always in top shape, offering a smooth and safe driving experience. We understand the importance of maintenance for your vehicle's performance and longevity, committed to making it convenient for you.

So, whether it's an oil change, tire rotation, or routine service, trust it's included in your Flexcar plan. We're here to keep you on the road with the peace of mind you deserve.

 

Maintenance Assistance:

If your Flexcar needs maintenance and you are in the New England, Atlanta and Charlotte markets, visit our Flexcar mobile app to schedule a service appointment.

Nashville customers - call or email us so we can help you find a service location that works for you.

Service Locations:

Flexcars are exclusively serviced at our specialized Flexcar Hubs, ensuring consistency and quality. We will add statement credits to your account for the round trip to our Hub locations, making it even more convenient. These statement credits will appear on your next invoice. 

Out-of-Hub Assistance:

Not near a Flexcar Hub? Contact Customer Care; they'll work with you to find the best solution, regardless of your location.

For customers 100+ miles from a Flexcar Hub, our expert service team will conduct 15-minute service consultations to learn more about the service issues you are facing. We will recommend the best option that's convenient to you and gets you back on the road as quickly as possible. As always, maintenance and service is completely covered as part of your membership. Contact our Customer Care team to learn more about this option!

Covered Maintenance:

Your Flexcar plan covers routine and preventive services, keeping your vehicle in optimal condition.

Service Duration:

A typical service visit at our Hubs takes about an hour for common requests. Our goal is to have you back on the road as soon as possible.

Extended Service Needs:

If your car requires more extensive service, our team will collaborate with you to determine the best solution that suits your circumstances.

Reimbursement for Third-Party Maintenance:

Boston and Atlanta customers: For your convenience, we have partnered with PepBoys for your Oil Change needs. If your vehicle only needs an oil change, visit pepboys.com/appointment to schedule an appointment at your local PepBoys. 

  • Since Flexcar's covered the cost of Oil Changes at your local Pepboys, we do not offer additional mileage credits for third-party visits.

Need more than an oil change? Visit our mobile app to schedule an appointment at the Flexcar Hub in Auburn, MA or Stone Mountain, GA. 

Charlotte & Nashville customers: Unfortunately, no. We can't reimburse maintenance or repair costs from a third-party provider without prior approval from our Customer Care team. Always coordinate with us before seeking any maintenance or repairs. However, required state inspections remain eligible for reimbursement.

Uncomfortable Driving or Roadside Emergency:

Your safety is our utmost priority. If you're uncomfortable driving due to a vehicle issue or encounter a roadside emergency like a flat tire or need a jump-start, Flexcar, in partnership with Allstate, is here to assist. Contact our Customer Care team immediately. They can help arrange a tow service if necessary and provide further assistance based on your precise location and needs. Always be prepared to provide your name and contact number during these situations.

Vehicle Access for Inspection:

While you have a Flexcar, our support team may request access for inspection. Rest assured, we'll notify you when your vehicle is due for an oil change.

Preventative and Routine Maintenance:

Be informed that Flexcar covers preventative and routine maintenance. Additional fees may apply if you opt for premium services or upgrades for your car. Drive worry-free with Flexcar!

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