How do I pick up the car?


With Flexcar you’ll be able to schedule the date and time to pick up your car from a self-service location near you. Here are some things to remember:

  • Do I need a phone to pick up my Flexcar?
    • You may need to use a smartphone to unlock the car when it’s time for pickup.
  • What information do I need to have with me when I pick up my Flexcar?
    • Be sure to bring your driver’s license to the location
    • Be sure to bring your smartphone with the Flexcar app downloaded to confirm vehicle details 
  • Do I need to be at the location to pickup?  
    • Yes, the account holder will need to pick up their Flexcar. Verified additional drivers cannot pick up the vehicle or complete swaps.
  • What is the pickup process like?
    • The pickup process is fast and simple! Once you place an order with us, you will receive an email to download our mobile app.
    • Once logged in, you will be able to check the app for instructions on your upcoming pickup.
    • Upon arrival, the team at our Flexcar locations will be there to help you get into your car and on the road! The total time needed for pickup is only a few moments.
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