Roadside assistance

Overview:

Flexcar has partnered with Allstate to offer a convenient and reliable Roadside Dispatch service to assist customers who find themselves in need of immediate roadside assistance. Whether you have a flat tire, need a jump-start, or require towing, we’re ready to provide the help you need to get back on the road. 

If you find yourself in need of roadside assistance, give us a call on 1-866-725-2734. Ordering a roadside dispatch is a simple process.

1. Ensure your safety first
   • Before proceeding with the call, make sure you are in a safe location away from traffic.
2. Call our Customer Care Center and Provide Your Name and Contact Number 
   • Please provide the name and contact number of the person who is in possession of the vehicle. This information will help us coordinate with you effectively. 
3. Answer Service-Related Questions 
   • We will ask you a series of questions related to the service you need. Please provide accurate and detailed responses to the best of your ability, as this will help us tailor our assistance to your situation. 
4. Give Your Pick-up and Drop-off Locations 
   • If you’re using a smartphone, we can send you a text message with a link, clicking on that link will give Allstate your precise location
     
   • To ensure accurate and prompt roadside assistance, it is important to enable location services on your device. Here's a step-by-step guide to help you enable and confirm the accuracy of your location
     1. Location Services Prompt: You may receive a message on your device prompting you to enable your location. This message is crucial for our team to accurately locate and assist you. 
     2. Grant Permission: Please check if there was a pop-up requesting permission to use your device's location. If so, select "Allow" to enable location services. This step is necessary to proceed with the next steps effectively. 
     3. Access the Map: Upon tapping "Allow," you will be directed to a screen displaying a map. This map will assist you in pinpointing your precise location. 
     4. Confirm Location Accuracy: After enabling location services, the map on your phone will adjust to reflect your current location. Now, let's ensure the map accurately represents the position of your vehicle. 
     5. Adjust the Map: We kindly ask you to move the map over your vehicle's location to the best of your ability. This will help our team identify your exact position for efficient assistance. 
        • • Assistance with Map Navigation: If you need assistance understanding how to move the map, follow these steps: 
            1. Position your finger on the map itself (not the pin). 
            2. Drag your finger across the screen, moving the map image until the pin aligns with your vehicle's location. 
     6. Tap "My Vehicle is Here": This action will indicate to us that you have confirmed your vehicle's location and allow us to proceed with providing the necessary support. 
   • We will verify your location with you to ensure accuracy in our system.  
5. To keep you informed and updated about the progress of your roadside dispatch, we offer the option of receiving text notifications. 

Now you're all set with a roadside dispatch!