How Does Delivery Work?

Overview

Delivery allows you to receive a Flexcar right at your doorstep!  

We are excited to announce that delivery is now offered in all of our Flexcar locations: New England, Atlanta, Charlotte and Nashville!

How delivery works:

  1. When you place your order, enter your address to make sure your address is in our delivery area, then enter any delivery instructions (e.g. gate code, instructions to find the best parking spot) 
  2. Select a delivery date and time slot when you'll be available to receive your car. (Please make sure you’ll be available during the entire time slot you've chosen.) 
  3. On the day of delivery, we'll text you with an estimated time of arrival, and again once we've arrived. 
  4. Go outside, find us at the car (within 15 minutes of arrival), and show your license to the driver wearing Flexcar clothing. The driver will do a walkthrough of the vehicle and answer of your questions.
  5. You’ll be given the keys and the car will be all yours! 

Can I change the delivery date or time of my order?

If you need to reschedule, contact the customer care team (support@flexcar.com) to see if the desired date or time is available for delivery. 

What if I discover issues with my car on the day of delivery?

Once the driver arrives to drop off your vehicle, they will be doing a thorough inspection with you to ensure the vehicle has no issues upon arrival. Please note any issues you discover at time of the walkthrough. If you find any issues after delivery, please contact our customer care team to assist you.

How can I verify the identity of the Member Experience Specialist?

All Member Experience Specialists will arrive wearing a Flexcar branded shirt with a Flexcar ID. If this is not the case, reach out to the Customer Care team, and we will assist you in verifying the identity of the driver.

I can't locate the Member Experience Specialist or the vehicle. What should I do?

If you can't find the Specialist or the vehicle, please contact the Customer Care team for help.

Can I update the delivery address after placing the order?

Unfortunately, delivery addresses cannot be modified once the order is placed. You will have to cancel the original order and place a new one with the updated address.

Can I change the selected vehicle after placing the order?

Similar to the delivery address, selected vehicles cannot be modified once the order is placed. You will have to cancel the original order and place a new one for the desired vehicle.

 

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