At Flexcar, we need to verify your ID before you can start using our services. Sometimes, things like blurry pictures, unique license types, or tech issues can cause a hiccup in this process. If you’re running into any problems, we’re really sorry about that! Take a look below for some tips on how to get your account fully verified.
-
Make sure you meet our age and driver’s license requirements.
- If you don’t, unfortunately, we can’t offer you access to Flexcar right now. But feel free to check back from time to time to see if our requirements have changed!
- If you don’t, unfortunately, we can’t offer you access to Flexcar right now. But feel free to check back from time to time to see if our requirements have changed!
-
If you believe that you do meet our Age and Driver's License Requirements, please review the following situations and take the suggested action if you would like to move forward:
- If you realize that you submitted another form of identification instead of your valid driver's license, please reach out to support@flexcar.com and let us know that you would like to resubmit your document pictures. Our support team will send a retry link to your phone via text message, and after you have completed the retry, you should be unblocked once you return to our site and continue shopping.
- If you experienced technical issues during your picture submission which you believe led to issues with verification, please reach out to support@flexcar.com and let us know that you had technical issues submitting your pictures. Our support team will send a retry link to your phone via text message, and after you have completed the retry, you should be unblocked once you return to our site and continue shopping.
- If you aren't sure why your verification failed, please feel free to reach out to support@flexcar.com and ask "Why did my ID Verification fail?" and our support team will escalate your account for review. We will work to get back to you quickly.
-
Having other issues with launching into verification, such as problems with receiving a phone number verification code, the camera not launching, or a blank screen appearing?
- First, please try launching Footprint from Flexcar's site on a different browser. Occasionally, browsers embedded within social media platforms can run into issues.
- If your phone number verification code is not being received, or you believe that we have the wrong phone number, please reach out to support@flexcar.com and describe the issue. Our team will resolve this for you!
- For anything else, please reach out to support@flexcar.com and describe the issue you are facing. We will work to get back to you quickly.