At Flexcar, we require ID Verification in order to access our services. Occasionally, the quality of the submitted pictures, a rare license type, or a technical issue can cause this check to fail. Running into an issue? We apologize! Please check below for next steps to get your account fully verified:

  1. Please check to make sure you meet our Age and Driver's License Requirements here. If you do not, then unfortunately we will be unable to offer you access to Flexcar's services at this time.
    • Please feel free to check back in periodically to see if our requirements have changed!

  2. If you believe that you do meet our Age and Driver's License Requirements, please review the following situations and take the suggested action if you would like to move forward:
    • If you realize that you submitted another form of identification instead of your valid driver's license, please reach out to checkouthelp@flexcar.com and let us know that you would like to resubmit your document pictures. Our support team will send a retry link to your phone via text message, and after you have completed the retry, you should be unblocked once you return to our site and continue shopping.
    • If you experienced technical issues during your picture submission which you believe led to issues with verification, please reach out to checkouthelp@flexcar.com and let us know that you had technical issues submitting your pictures. Our support team will send a retry link to your phone via text message, and after you have completed the retry, you should be unblocked once you return to our site and continue shopping.
    • If you aren't sure why your verification failed, please feel free to reach out to checkouthelp@flexcar.com and ask "Why did my ID Verification fail?" and our support team will escalate your account for review. We will work to get back to you quickly. 

  3. Having other issues with launching into verification, such as problems with receiving a phone number verification code, the camera not launching, or a blank screen appearing?
    • First, please try launching Footprint from Flexcar's site on a different browser. Occasionally, browsers embedded within social media platforms can run into issues.
    • If your phone number verification code is not being received, or you believe that we have the wrong phone number, please reach out to checkouthelp@flexcar.com and describe the issue. Our team will resolve this for you!
    • For anything else, please reach out to checkouthelp@flexcar.com and describe the issue you are facing. We will work to get back to you quickly.
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