Overview
1. Does Flexcar offer delivery to my address?
Atlanta & Boston. Flexcar is currently in the process of expanding its delivery options gradually. If you are in Atlanta or Boston, keep checking back periodically for updates on delivery locations.
2. Can I change the delivery date or time of my order?
Once an order is placed for delivery, we cannot modify the date and time. If you need to reschedule, you will have to cancel the original order and place a new one with the updated date and time. We are working on being able to change the delivery date and time, and this should be available in the future.
3. Can I reschedule the delivery time on the same day?
You can check for availability on the same day through our website. If slots are available, contact CARE to seek approval from the Logistics Coordinator. If approved, we'll inform you. If not, we'll provide other available slots.
4. What if the selected car is not available for delivery?
In such cases, our Operations team will inform tier 2 to reach out to you for further assistance.
5. How can I cancel my order on the day of delivery?
You can use the Flexcar mobile app or website to cancel your order. If you face any difficulties, reach out to CARE, and we can assist you.
6. What if I encounter issues with my car on the day of delivery?
If your car is malfunctioning, schedule a maintenance service at our hub. For issues like uncleanliness or fuel level, we will credit you or make a note accordingly.
7. What should I do if I feel uncomfortable with the Member Experience Specialist?
If you feel uncomfortable or encounter any behavioral issues, contact CARE, and we will escalate the matter to our manager for resolution.
8. I forgot my driver's license on the day of delivery. What should I do?
Inform CARE, and we will handle it for you.
9. How can I verify the identity of the Member Experience Specialist?
All Member Experience Specialists will arrive wearing a Flexcar branded shirt with a Flexcar ID. If this is not the case, reach out to CARE, and we will assist you in verifying the identity of the Specialist.
10. What if my vehicle is delivered, but my order was canceled?
Contact CARE immediately, and we will guide you on the next steps.
11. I can't locate the Member Experience Specialist or the vehicle. What should I do?
If you can't find the Specialist or the vehicle, contact CARE, and we will escalate the issue to tier 2 for further assistance.
12. Can I update the delivery address after placing the order?
Unfortunately, delivery addresses cannot be modified once the order is placed. You will have to cancel the original order and place a new one with the updated address.
13. Can I change the selected vehicle after placing the order?
Similar to the delivery address, selected vehicles cannot be modified once the order is placed. You will have to cancel the original order and place a new one for the desired vehicle.