# What should I know about fees and fines? > Monthly Rate The monthly rate covers the cost of the vehicle your monthly mileage package and your protection plan This rate is determined by numerou Source: https://support.flexcar.com/en_us/what-should-i-know-about-fees-and-fines-rk_BUfvcbx Last updated: 2026-07-27T15:22:19.360Z  **Monthly Rate** * The monthly rate covers the cost of the vehicle, your monthly mileage package, and your protection plan. * This rate is determined by numerous factors, including but not limited to, the type of vehicle you select, credit, age, and market conditions. * Customers can select a mileage package that suits their needs. At checkout, you can choose from our Standard (850 miles/mo) and Cruiser (1200 miles/mo) plans. Once you are on the road, you can upgrade or downgrade to our Road Warrior (2000 miles/mo) and Low Gear (fully variable; billed in 200-mile increments) plans. **Mileage Plans & Overage Fees** * As a Flexcar driver, there’s no limit on how far you can drive in your car. When you select your vehicle, you'll also select a mileage plan that matches your needs and budget.  * Your monthly miles are added at the beginning of each billing cycle. Additional mileage bundles are billed once your mileage balance is depleted. * We’ll add 100 overage miles to your account each time you run out until the next monthly allotment. Mileage overage fees depend on vehicle type and plan.  * Low mileage plan auto-replenishes 200 miles instead of 100.  * Unused miles roll over to the following month.  * Any unused miles are not refunded and expire on the return of the vehicle. **Pickup and Return Fees** * Pickup is always free when you choose your central Flexcar hub and the vehicle is located there for pickup. Returns to your central hub are always free as well. * For select premium pickup or return destinations, a small fee may apply. This helps cover the operational cost of transporting and staging your vehicle at high-demand locations. **Swap Fees** * A standard vehicle swap costs $199, which covers the prep, transport, and logistics required to get your next Flexcar ready. * Members receive a **$150 swap token** in the Rewards tab after 6 weeks—bringing their first swap to **$49**. After 9 months, **Silver** members unlock another $150 token for a second $49 swap. * Swap tokens typically last for a full year, so you can use them whenever it makes sense. Gold and Platinum members also earn **one free swap every year**, with the option to do additional swaps at the standard rate or with any existing tokens as well.   **Cleaning Fees** * Standard Cleaning Fee: $49, covering costs associated with normal wear and tear. This fee is waived for vehicles returned in the same detailed condition as at pick-up. * Extensive Cleaning Fee: $250 for cleaning beyond standard maintenance, including pet hair removal, interior stains, extreme dirtiness, or excessive garbage. * Severe Cleaning Fee: $450 for cleaning that addresses severe conditions such as severe odors, biohazard contaminants, hazardous materials, mold, or neglect. **Flexcar Plan Change and Order Cancellation Fees** * Plan Changes: There is no charge for altering your Flexcar plan, including upgrading, downgrading, or changing your mileage option while the vehicle is under your possession. * Vehicle Return: If you return your vehicle mid-billing cycle, please note that fees are neither refunded nor prorated. Additionally, failing to return the vehicle before the onset of your next billing cycle will result in charges for the full upcoming bill. * Order Change: In some cases yes, you may be charged a $50 reschedule fee for the change. There is no fee if you make changes within the first 24 hours of booking your order and we will always let you know about the fee before you submit the change. Once applied, the order change fee is not refundable if you cancel your order.  * Order Cancellation: If the vehicle is not picked up and the order is canceled more than 24 hours after your order time, you will be subject to a $100 cancellation fee + any shipping fees associated with your order.  [Learn more about ending your subscription.](https://flexcar.kustomer.help/en_us/rymIUzD9Ze) **Market-specific fees and taxes** * Depending on where you live, local fees, surcharges, and taxes may also be applied to your bill.  [Learn more about local taxes.](https://flexcar.kustomer.help/en_us/SJOS8MwcWg) **3% Credit Card Processing (Pass Through) Fee** * If you have not added ACH to your account, a 3% credit card processing fee is added to all plan renewals, membership renewals, and additional mileage charges. * The fee is NOT applied to any Fee charges (smoking, damage, cleaning, glass repair, tolls). * ACH is only used for plan renewals and membership renewals, because ACH is meant for scheduled charges. [Learn more about ACH](https://flexcar.kustomer.help/en_us/BkcI8Gvql)  **Flexcar fines** * **Low gas**: you are responsible for returning the vehicle with the same level of gas that was in the vehicle at the time of pick-up. If you return it with less than that level, you will be charged for the gas required to fill it up to that level plus a service fee. * **Car key replacement**: If you lose the key, the replacement fee is $450 for the costs of materials and labor * **Tickets/violation processing**: You are also responsible for paying any parking tickets and moving violations incurred during your Flexcar plan. If we receive a notice and process a violation, you will be charged a $30 processing fee * **Damages**: Up to your protection plan deductible to cover vehicle damage costs.  [Learn more about damage here.](https://flexcar.kustomer.help/en_us/Hkv88GD5Ze) **Summer Surcharge** A summer surcharge may apply to bookings during high-demand summer months to prioritize long-term members. **This surcharge is fully credited back to your account after four months with your Flexcar.** \*Flexcar’s pricing is subject to change. In addition to Flexcar’s monthly rate, other fees and fines may apply. Learn more about Flexcar’s fees in the [Membership Agreement](https://www.flexcar.com/subscriberagreement) and see below for additional details.