# OnTrack by Flexcar

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Source: https://support.flexcar.com/en_us/ontrack-by-flexcar-SkJIIfw5l

Last updated: 2026-03-17T17:58:55.595Z

Our mission at Flexcar is to make car ownership more affordable for everyone. For this reason, we’ve launched OnTrack, which lowers your monthly price when you drive safely and pay on time.

**Program Details**  
  
For eligible customers, OnTrack lowers your car cost after six consecutive months of on-time payments and keeping your Driving Score out of the Risk Zone in the [Safe Driving Program](https://flexcar.kustomer.help/en_us/S1eUIGvcZx). You will see more about the Safe Driving Program in your app two weeks after pickup/delivery. For existing customers, the last four months prior to OnTrack launch have been considered towards earning your OnTrack progress. For eligible new customers, you will see OnTrack in your app one day after pickup or delivery.

If you see OnTrack in your Flexcar app, then after six consecutive months of qualifying time in your Flexcar, a discount will be applied to your monthly renewals. This discount stays with you even if you swap, and only changes based on mileage plan. One discount level will apply for the 850 mileage plan, and a higher discount may apply to the 1,200 and 2,000 mileage plans. Low Gear plans will not have a discount applied, but you will not lose your OnTrack progress on the Low Gear plan.

**Eligibility**

Customers who are already on the lowest possible pricing for their age range will not be eligible for OnTrack. Additionally, if your vehicle does not have the necessary equipment for the Safe Driving Program, you will not see OnTrack in your Flexcar experience.

**Rules**

To make progress and to retain your OnTrack discount once earned:

*   Keep your Driving Score outside of the Risk Zone
    *   Your Driving Score will be surfaced for the first time two weeks after pickup/delivery, with more information on the Safe Driving Program.
*   Make all payments on time  
     

**FAQ**

**Which payments count towards OnTrack?**  
All payments at Flexcar count towards OnTrack progress, including renewals, fees, and additional mileage bundles.

**I don't believe I made a late payment, but I'm seeing that my progress was reset. What should I do?**  
If you believe your progress has been reset in error, please reach out to Flexcar Support and our team will investigate your case.  
  
  
**What happens if I have a late payment or Risk Zone driving score while my discount is active?**  
In this case, your progress will be reset to 0 months and you will need to earn back your discount over the next 6 months.

**I just upgraded my plan to 1,200 or 2,000 from a lower mileage plan, but I'm not seeing a change to my potential discount yet. Why?**  
If you upgraded effective today, you should expect to see the app update with your new discount tomorrow. If you upgraded effective next renewal, then it may take until the next renewal to see the new discount reflected in your account.

**What if I don't see the Driving Score in my app?**  
Not all Flexcar vehicles have the equipment installed to be in the Safe Driving Program and see a Driving Score. For now, those who do not see the Safe Driving Program/Driving Score in their app will not be eligible for OnTrack.

**Will I lose my progress if I move to the Pay As You Go plan?**  
No, you will not lose your OnTrack progress! But, Pay As You Go plans will be associated with a $0 monthly discount. If you move back to the 850, 1,200, or 2,000 mileage plan, you will see your projected discount update.