# How does pickup work?

> Overview    You can pick up your Flexcar at one of our  dedicated Flexcar Hubs  Heres what you need to know   Effortless Checkout    During checkout simply

Source: https://support.flexcar.com/en_us/how-does-pickup-work-SJaUUzDcWe

Last updated: 2026-07-16T13:31:36.057Z

**Overview**

You can pick up your Flexcar at one of our [dedicated Flexcar Hubs](https://support.goflexcar.com/hc/en-us/sections/8349003738907-Flexcar-locations). Here's what you need to know!

**Effortless Checkout:**

*   During checkout, simply choose your preferred day and time for pickup.
*   Most hubs are operational daily, ensuring flexibility in scheduling.

**Personalized Handover:**

*   When you arrive at your pickup location, head inside and our member concierge will meet you to hand over the keys. 
*   Every vehicle is meticulously inspected, prepped, cleaned, and ready for your arrival.
*   The Member Concierge will introduce you to your new Flexcar, do a walk-through of the vehicle, and answer any questions you have.

**Pickup FAQs:**

*   **What information do I need to have with me when I pick up my Flexcar?**
    *   Bring your driver’s license! The Member Concierge team will check that your ID matches your account information.
*   **Do I need to be at the location to pickup?**  
    *   Yes, the account holder will need to pick up their Flexcar. Verified additional drivers cannot pick up the vehicle or complete swaps.
*   **Can I change my pickup date or time?**
    *   If you need to reschedule, please visit the Flexcar mobile app to modify your upcoming order's date & time.   
        [Learn more about rescheduling here](https://flexcar.kustomer.help/en_us/S1IHIfv5x)